FAQs

What is Shoppe Urban all about? Shoppe Urban is a virtual shopping destination offering a diverse selection of products to suit your lifestyle needs. From the latest tech gadgets and fashion trends to home essentials and more, we strive to provide a seamless and enjoyable online shopping experience.

How can I place an order online? Placing an order is quick and easy! Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Do you ship internationally? Yes, we ship our products to many countries worldwide. During the checkout process, you can select your country from the list of available shipping destinations. Please note that international shipping may incur additional fees and longer delivery times.

What payment methods do you accept for online orders? We accept various payment methods to accommodate your preferences. You can pay for your online orders using major credit/debit cards, Apple Pay, Google Pay and other secure online payment options. If Apple Pay, Shop Pay or Google Pay generate an error when trying to process your payment, please manually input credit/debit card credentials into the payment section WITHOUT using the above three "Pay" variations.

How can I track my online order? Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.

What is your return policy for online purchases? We want you to be completely satisfied with your purchase. If you are not happy with the product for any reason, you can initiate a return or exchange within 30 days of receiving your order. Please refer to our Returns & Refunds policy for more information.

Can I cancel my order? You may be able to cancel your order before it's shipped. Please contact our customer support as soon as possible to inquire about order cancellation.

Is my personal information safe on your website? Absolutely! We take the security and privacy of your personal information very seriously. Our website is equipped with the latest encryption and security measures to protect your data. For more details, please read our Privacy Policy.

Do you offer discounts or promotions for online shoppers? Yes, we regularly run special promotions and discounts for our online customers. To stay updated on the latest offers, consider subscribing to our newsletter or following us on social media.

How do I contact your customer support for assistance? If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us via email at alesav11@icloud.com or contact us by phone at 5618661050. We aim to respond to all inquiries promptly.

If you have any other questions or need further information, don't hesitate to reach out to us. Happy shopping from the Shoppe Urban family!